Retail Floor Lead: Merch & Service Excellence

J.C. Penney Co.; Plainfield (IN); On-site; USD 19,000 - 24,000; Full time

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales growth. You will lead and engage associates, manage merchandise standards, and train staff while executing store programs.

Responsibilities include restocking, RFID/inventory tasks, floor visibility, omnichannel support, and operational duties to maintain an organized selling environment. The role emphasizes performance and teamwork.

Qualifications

• Experience leading teams in retail environments.
• Knowledge of inventory management and RFID processes.
• Ability to train and develop associates.

Responsibilities

• Customer Service & Sales: model outstanding service and resolve issues.
• Door to Floor / Restock / RFID & Inventory: assist with merchandise placement and stockroom organization.
• SET / Visual / Environment: assist with floor moves and visual merchandising per guidance.
• Omnichannel: assist jcp.com processes and Buy Online Pick Up In Store as needed.
• General Operations: support transfers, returns, and annual inventory processes.
• Performance Standards: meet sales, service, profit, productivity, and attendance targets.

Skills

Customer service

Leadership

Merchandise management

Training & development

Job description

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales growth. You will lead and engage associates, manage merchandise standards, and train staff while executing store programs.

Responsibilities include restocking, RFID/inventory tasks, floor visibility, omnichannel support, and operational duties to maintain an organized selling environment. The role emphasizes performance and teamwork.