Retail Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Spain, SL; City of Watertown (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Opportunity to Become a Brand Ally

Training and Development

Job summary

Abercrombie & Fitch Co. is seeking a part-time Key Lead to ensure top-quality in-store experiences by guiding Brand Reps and Stock Associates. You will support store leadership, drive performance on the floor, and help achieve daily sales through exceptional customer service.

The role involves opening/closing routines, POS operation, omni-channel order fulfillment, product knowledge, and visual merchandising. Weekend availability is required.

Qualifications

• High School Diploma/ G.E.D. preferred, or equivalent
• 1 year of retail experience is preferred.
• Retail supervisory / management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion knowledge

Education

High School Diploma/G.E.D.

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a part-time Key Lead to ensure top-quality in-store experiences by guiding Brand Reps and Stock Associates. You will support store leadership, drive performance on the floor, and help achieve daily sales through exceptional customer service.

The role involves opening/closing routines, POS operation, omni-channel order fulfillment, product knowledge, and visual merchandising. Weekend availability is required.