Retail Floor Lead - Customer Experience & Sales

Abercrombie & Fitch Spain, SL; Appleton (WI); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Opportunity to Become a Brand Sponsor?

Job summary

Abercrombie & Fitch Co. is seeking a part-time Key Lead to supervise on the sales floor, coach Brand Reps and Stock Associates, and drive store performance through exceptional customer experience. You’ll support opening/closing routines, operate POS, and fulfill omni-channel orders.

The role emphasizes product knowledge, brand awareness, and maintaining visual displays while aligning with company culture and values. Weekend availability is required.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required but leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion knowledge

Energetic outgoing

Initiative

Adaptability

Multi-tasking

Education

High School Diploma/G.E.D. preferred, or equivalent

Job description

Abercrombie & Fitch Co. is seeking a part-time Key Lead to supervise on the sales floor, coach Brand Reps and Stock Associates, and drive store performance through exceptional customer experience. You’ll support opening/closing routines, operate POS, and fulfill omni-channel orders.

The role emphasizes product knowledge, brand awareness, and maintaining visual displays while aligning with company culture and values. Weekend availability is required.