Floor Leader & Brand Experience Coach

Abercrombie & Fitch Co.; Buffalo (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, guiding Brand Reps and Stock Associates to keep store operations running smoothly as part of the store leadership team, and drive performance on the floor through customer experience and daily sales.

Key duties include opening and closing routines, operating POS systems, fulfilling OMNI Channel orders, and maintaining visual displays while representing the brand and

Responsibilities

• Open/close routines, ensuring store readiness at the start and end of each day.
• Operate POS systems to manage transactions and customer flow.
• Fulfill OMNI Channel orders with accuracy and speed.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays to reflect brand standards.
• Analyze reporting to inform store decision making.
• Protect store assets and perform inventory control.
• Represent the Brand and exemplify company culture and values.

Job description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, guiding Brand Reps and Stock Associates to keep store operations running smoothly as part of the store leadership team, and drive performance on the floor through customer experience and daily sales.

Key duties include opening and closing routines, operating POS systems, fulfilling OMNI Channel orders, and maintaining visual displays while representing the brand and