Retail Floor Lead: Customer Experience Champion

Abercrombie & Fitch Spain, SL; Marlborough (MA); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Career Advancement Opportunities

Job summary

Abercrombie & Fitch Co. in Marlborough, MA is seeking a Key Lead to guide floor operations and coach Brand Reps and Stock Associates, ensuring a quality in-store experience and driving daily sales through strong customer service and product knowledge.

This role supports opening/closing routines, POS use, omni-channel orders, visual displays, and inventory control while modeling the brand culture. The schedule is part-time, with weekend availability, and a starting hourly rate of $17.85.

Qualifications

• High School Diploma or GED preferred.
• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required; leading groups or teams is preferred.
• Maintain a strong customer focus and interpersonal skills.
• Demonstrate effective communication and initiative.
• Be adaptable, detail-oriented, and energetic.

Responsibilities

• Open and close store routines.
• Operate POS systems.
• Fulfill Omni-Channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and embody company culture and values.

Skills

Communication skills

Customer focus

Team leadership

Adaptability

Fashion awareness

Education

High School Diploma

Job description

Abercrombie & Fitch Co. in Marlborough, MA is seeking a Key Lead to guide floor operations and coach Brand Reps and Stock Associates, ensuring a quality in-store experience and driving daily sales through strong customer service and product knowledge.

This role supports opening/closing routines, POS use, omni-channel orders, visual displays, and inventory control while modeling the brand culture. The schedule is part-time, with weekend availability, and a starting hourly rate of $17.85.