Retail Floor Lead - Customer Experience Champion

SmartRecruiters, Inc.; Los Angeles (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori in Los Angeles is seeking a Retail Store Floor Lead to guide the sales team by example, sharing Vuori’s brand values through product knowledge and a positive, customer-focused attitude. The Floor Lead reports to the Store Manager and helps supervise the floor, delegate tasks, and drive an exceptional shopping experience.

You will own daily operations, motivate the team to hit sales goals in a team-based environment, stay current on product lines, maintain visual merchandising, and build

Qualifications

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Create an unforgettable customer experience by engaging with customers and providing product knowledge.
• Own the sales floor and lead the team to prioritize customer experience and achieve goals.
• Prepare fitting rooms, find sizes, and provide honest feedback on merchandise fit.
• Build lasting relationships with customers and invite them to events.
• Lead daily store operations and communicate inventory needs to support business goals.
• Maintain visual merchandising, restock products, and ensure store cleanliness.

Skills

Customer service

Leadership

Communication

Organizational skills

Team player

Job description

Vuori in Los Angeles is seeking a Retail Store Floor Lead to guide the sales team by example, sharing Vuori’s brand values through product knowledge and a positive, customer-focused attitude. The Floor Lead reports to the Store Manager and helps supervise the floor, delegate tasks, and drive an exceptional shopping experience.

You will own daily operations, motivate the team to hit sales goals in a team-based environment, stay current on product lines, maintain visual merchandising, and build