Retail Floor Lead: Customer Experience Coach

Vuori; Torrance (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Generous Vuori Discount & Industry Per

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail Store Floor Lead to guide the sales team and embody our brand values while delivering memorable customer experiences in a fast-paced retail environment on the California coast.

You will lead daily floor operations under the Store Manager, mentor staff, and drive performance through product knowledge, optimism, and strong customer connections. Availability includes mornings/evenings and weekends.

Qualifications

• Leadership experience in a retail setting.
• Customer service excellence and relationship building.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks in a fast-paced environment.
• Reliable attendance, punctuality and ownership.

Responsibilities

• Lead the sales team on the floor and ensure best customer experience.
• Mentor team, delegate tasks, and support Store Manager.
• Maintain fitting rooms, assist with sizing and product feedback.
• Build relationships with customers and invite them to events.
• Stay aware of inventory and store operations to meet goals.

Skills

Leadership

Customer service

Communication

Time management

Organizational skills

Initiative

Job description

Vuori is seeking a Retail Store Floor Lead to guide the sales team and embody our brand values while delivering memorable customer experiences in a fast-paced retail environment on the California coast.

You will lead daily floor operations under the Store Manager, mentor staff, and drive performance through product knowledge, optimism, and strong customer connections. Availability includes mornings/evenings and weekends.