Retail Floor Lead: Customer Experience & Team Leadership

Vuori; Roseville (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail Store Floor Lead who will empower the sales team by example, connect with customers, and uphold Vuori’s brand standards through product knowledge and an upbeat attitude. This role reports to the General Manager and partners with the Assistant Store Manager to guide daily operations.

You’ll own the floor, motivate the team, train associates, manage fitting rooms, and ensure a positive customer experience while meeting sales goals in a fast-paced environment.

Qualifications

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Responsibilities

• Create an unforgettable customer experience
• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.
• Leads the team on the day-to-day operations of the store when the General Manager or Assistant Store Manager is not in.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal
• Works with Retail General Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Under the guidance of the Retail General Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

Job description

Vuori is seeking a Retail Store Floor Lead who will empower the sales team by example, connect with customers, and uphold Vuori’s brand standards through product knowledge and an upbeat attitude. This role reports to the General Manager and partners with the Assistant Store Manager to guide daily operations.

You’ll own the floor, motivate the team, train associates, manage fitting rooms, and ensure a positive customer experience while meeting sales goals in a fast-paced environment.