Retail Floor Lead & Customer Experience Champion

Gopuff Becomes First Instant Commerce Company; Cypress (CA); Presencial; USD 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan

Employee discount

Vacation & sick time

EAP program

Descripción de la vacante

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team in Cypress, CA. This role opens and closes the store, supports associates, and helps manage busy periods while ensuring excellent customer service and sales.

The ideal candidate has 1+ years in retail leadership, strong cash handling, and a team player mindset. This full-time position offers health coverage, a 401(k), employee discounts, paid time off, and access to an employee assistance program.

Formación

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling.
• Team-oriented mentality.
• Ability to lift up to 49 pounds.
• High School Diploma or equivalent.

Responsabilidades

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services.
• Arrive early to open the store and leave late to close the store.
• Will assist the store in periods of high volume and provide support for new employees.
• Knowledge of in house products to provide customers with recommendations.
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operating scanners, cash registers, and other electronics.
• Follow proper age verification policies.
• Ensuring all prices and quantities are accurate and providing a customer receipt.
• Processing refunds and exchanges.
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms.
• Train new employees on store procedures, product knowledge, and customer service standards

Conocimientos

Leadership experience

Cash handling

Teamwork

Flexibility

Physical stamina

High School Diploma

Educación

High School Diploma

Descripción del empleo

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team in Cypress, CA. This role opens and closes the store, supports associates, and helps manage busy periods while ensuring excellent customer service and sales.

The ideal candidate has 1+ years in retail leadership, strong cash handling, and a team player mindset. This full-time position offers health coverage, a 401(k), employee discounts, paid time off, and access to an employee assistance program.