Part-Time Store Lead — Customer Experience Pro

Page Mechanical Group, Inc.; King of Prussia (PA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Generous clothing discount

Quarterly clothing allowance

Bonus Incentive Program

401(k) plan with Company matching

Job summary

Rhone Apparel, Inc. in King of Prussia, PA is seeking a Retail Key Holder to lead on the floor, mentor staff, and ensure a positive, comfortable customer experience as an ambassador of our core values: Gritty, Responsible, Excellent, Authentic, and Team Centered.

You will open and close the store, supervise teammates, uphold visual merchandising standards, manage shipping and stock, and gather feedback to improve service while delivering results with an omnichannel mindset.

Qualifications

• Strong interpersonal communication and customer service skills.
• Strong organizational, time management and multitasking skills.
• A positive attitude and upbeat personality.
• The ability to utilize technology effectively with customers and your team.
• The willingness to learn, be open to feedback and take action as required.
• Ability to lift 25 pounds and stand for extended periods.

Responsibilities

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like
• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
• Foster and support a productive employee culture
• Gather feedback from customers, store team members, and via observation to report to store management team
• Deliver results while putting the customer first and applying an omni-channel mindset
• Build relationships with customers, team members and business partners
• Be a Rhone product knowledge expert educating customers on features and benefits
• Assess the customer’s individual needs providing product recommendations
• Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
• Work with store management to ensure shipping and receiving are processed in accordance with Company standards
• Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards
• Take initiative by jumping in on any task, asking questions and sharing ideas
• Demonstrate inclusive behavior across team and customers

Skills

Interpersonal communication

Customer service

Organizational skills

Time management

Multitasking

Positive attitude

Technology literacy

Team collaboration

Tools

POS systems

Visual merchandising tools

Job description

Rhone Apparel, Inc. in King of Prussia, PA is seeking a Retail Key Holder to lead on the floor, mentor staff, and ensure a positive, comfortable customer experience as an ambassador of our core values: Gritty, Responsible, Excellent, Authentic, and Team Centered.

You will open and close the store, supervise teammates, uphold visual merchandising standards, manage shipping and stock, and gather feedback to improve service while delivering results with an omnichannel mindset.