Retail Floor Leader — Customer Experience & Team Mentor

Page Mechanical Group, Inc.; Oak Brook (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Generous clothing discount

Quarterly clothing allowance

401(k) plan with Company matching

Job summary

Rhone Apparel, Inc. in Oak Brook, IL is seeking a Retail Key Holder to lead the store floor, serve as an ambassador of our values, and oversee opening and closing procedures.

You will champion exceptional customer experiences and product knowledge while supporting the team and daily operations. The role requires strong communication, teamwork, and a willingness to work a flexible schedule including evenings and weekends.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to lead on the floor and mentor teammates.
• Willingness to work evenings, weekends, and holidays.
• Legally authorized to work in the United States.
• Able to lift 25 pounds and stand for extended periods.

Responsibilities

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like
• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
• Foster and support a productive employee culture
• Gather feedback from customers, store team members, and via observation to report to store management team
• Deliver results while putting the customer first and applying an omni-channel mindset
• Build relationships with customers, team members and business partners
• Be a Rhone product knowledge expert educating customers on features and benefits
• Assess the customer’s individual needs providing product recommendations
• Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
• Work with store management to ensure shipping and receiving are processed in accordance with Company standards
• Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards
• Take initiative by jumping in on any task, asking questions and sharing ideas
• Demonstrate inclusive behavior across team and customers

Skills

Customer service

Communication

Team leadership

Time management

Sales knowledge

Tech savvy

Job description

Rhone Apparel, Inc. in Oak Brook, IL is seeking a Retail Key Holder to lead the store floor, serve as an ambassador of our values, and oversee opening and closing procedures.

You will champion exceptional customer experiences and product knowledge while supporting the team and daily operations. The role requires strong communication, teamwork, and a willingness to work a flexible schedule including evenings and weekends.