Part-Time Store Lead & Customer Experience Mentor

Page Mechanical Group, Inc.; Ardmore, Northern (PA, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Generous clothing discount

Quarterly clothing allowance

Bonus Incentive Program

401(k) plan with company matching

Job summary

Rhone Apparel, Inc. is seeking a Retail Key Holder to lead on-the-floor initiatives and support a positive customer experience at our Ardmore store. You will mentor teammates, deliver timely feedback, and uphold Rhone’s high standards for service and presentation.

Ideal candidates bring strong communication, multitasking ability, and a passion for fitness and healthy living. This role requires flexible scheduling, including evenings, weekends, and holidays, with a focus on customer-first results

Qualifications

• Strong interpersonal communication and customer service skills.
• Strong organizational, time management and multitasking skills.
• A positive attitude and an upbeat personality.
• Ability to utilize technology effectively and engage with customers and your team to meet goals.
• Willingness to learn, be open to feedback and take action as required.
• Ability to learn procedural knowledge acquired through on-the-job training.
• Ability to handle customer interactions and potential issues/concerns courteously and professionally.
• Ability and desire to work in a tight-knit team environment.

Responsibilities

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like
• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
• Foster and support a productive employee culture
• Gather feedback from customers, store team members, and via observation to report to store management team
• Deliver results while putting the customer first and applying an omni-channel mindset
• Build relationships with customers, team members and business partners
• Be a Rhone product knowledge expert educating customers on features and benefits
• Assess the customer’s individual needs providing product recommendations
• Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
• Work with store management to ensure shipping and receiving are processed in accordance with Company standards
• Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards
• Take initiative by jumping in on any task, asking questions and sharing ideas
• Demonstrate inclusive behavior across team and customers

Skills

Customer service

Leadership

Team management

Communication

Product knowledge

Job description

Rhone Apparel, Inc. is seeking a Retail Key Holder to lead on-the-floor initiatives and support a positive customer experience at our Ardmore store. You will mentor teammates, deliver timely feedback, and uphold Rhone’s high standards for service and presentation.

Ideal candidates bring strong communication, multitasking ability, and a passion for fitness and healthy living. This role requires flexible scheduling, including evenings, weekends, and holidays, with a focus on customer-first results