Retail Experience Supervisor — Lead Front End & Loyalty Programs

The TJX Companies, Inc.; Madison (WI); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Associate discount

401(k)

Job summary

Marshalls in Madison, WI seeks a front-end supervisor to promote an excellent customer experience and lead a team of Associates at the front of the store. You will model outstanding service, train staff on loyalty programs, and ensure adherence to store policies.

Responsibilities include scheduling, POS coverage, addressing customer concerns, and maintaining a safe, organized shopping environment, with a flexible schedule including nights and weekends.

Qualifications

• Flexible schedule including nights and weekends.
• Strong merchandising knowledge and execution.
• Ability to multitask and stay organized.
• Excellent communication and attention to detail.
• Team player who can train others.
• Retail experience with leadership exposure.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Retail leadership

Merchandising techniques

Customer service

Communication skills

Train others

Job description

Marshalls in Madison, WI seeks a front-end supervisor to promote an excellent customer experience and lead a team of Associates at the front of the store. You will model outstanding service, train staff on loyalty programs, and ensure adherence to store policies.

Responsibilities include scheduling, POS coverage, addressing customer concerns, and maintaining a safe, organized shopping environment, with a flexible schedule including nights and weekends.