Retail Experience Specialist — Tech & Solutions

Apple Inc.; Santa Monica (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock programs

Job summary

Apple Inc. is seeking a Specialist for our Santa Monica store to build brand loyalty by understanding customer needs and delivering an exceptional experience. You will tailor recommendations, educate on purchase options, and support peers while contributing to an inclusive store culture.

The role emphasizes curiosity, product knowledge, and the ability to handle multiple customers in a fast-paced environment, with a strong focus on making owners of Apple products.

Qualifications

• Availability to work a schedule based on business needs, including nights, weekends and holidays.
• Demonstrated knowledge of Apple products and services.
• Strong communication and ability to personalize solutions for customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Educate customers on purchase options and product ownership opportunities.
• Support peers by sharing product knowledge and assisting in store operations.
• Maintain accuracy and follow guidance, contributing to an inclusive environment.

Skills

Customer service

Team collaboration

Active listening

Communication

Job description

Apple Inc. is seeking a Specialist for our Santa Monica store to build brand loyalty by understanding customer needs and delivering an exceptional experience. You will tailor recommendations, educate on purchase options, and support peers while contributing to an inclusive store culture.

The role emphasizes curiosity, product knowledge, and the ability to handle multiple customers in a fast-paced environment, with a strong focus on making owners of Apple products.