Customer Experience Specialist — Retail Tech

Apple; Torrance (CA); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Stock programs

Discretionary RSUs

Employee Stock Purchase Plan

Medical & dental coverage

Tuition reimbursement

Relocation assistance

Job summary

Apple Store in Torrance, CA is seeking a Specialist who builds brand loyalty and delivers an exceptional customer service experience. You will ask questions to learn customer needs, customize recommendations, and help customers own Apple products and services.

You will stay up to date on Apple products, help peers, maintain accuracy, and contribute to an inclusive environment, supporting store colleagues and delivering the Apple experience.

Qualifications

• Retail experience and ability to deliver excellent customer service.
• Knowledge of Apple products and services is preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service and seek to understand customer needs.
• Present Apple products and services and educate customers on options.
• Stay up to date on Apple offerings and share knowledge with peers.
• Maintain accuracy and follow guidance while supporting the store team.
• Contribute to an inclusive environment and model Apple values.

Skills

Product knowledge

Customer service

Communication

Teamwork

Job description

Apple Store in Torrance, CA is seeking a Specialist who builds brand loyalty and delivers an exceptional customer service experience. You will ask questions to learn customer needs, customize recommendations, and help customers own Apple products and services.

You will stay up to date on Apple products, help peers, maintain accuracy, and contribute to an inclusive environment, supporting store colleagues and delivering the Apple experience.