Product & Tech Experience Specialist

Apple Inc.; Creekside Village (CA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounted products and free services

Tuition reimbursement

Bonuses or commissions

Job summary

Apple Inc. is seeking a Specialist for our California retail locations. You will deliver an exceptional customer service experience by understanding customer needs, presenting Apple products and services, and educating customers on purchase options.

You will also support peers with product knowledge and participate in fostering an inclusive store culture. In this role you’ll stay up to date on Apple products, purchase options, and sales processes, while handling sensitive information with

Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Responsibilities

• Deliver excellent service to Apple customers by understanding their needs and presenting products and services.
• Educate customers on relevant purchase options and how to buy products.
• Support peers by sharing knowledge about Apple’s products and services and assisting with ownership opportunities.
• Maintain accuracy and follow guidance; perform other tasks as needed, including customer service across store areas.
• Contribute to an inclusive environment by respecting differences and fostering curiosity to learn.

Skills

Apple product knowledge

Personalize recommendations

Fast-paced environment

Team collaboration

Curiosity to learn

Third‑party products knowledge

Confidential information handling

Job description

Apple Inc. is seeking a Specialist for our California retail locations. You will deliver an exceptional customer service experience by understanding customer needs, presenting Apple products and services, and educating customers on purchase options.

You will also support peers with product knowledge and participate in fostering an inclusive store culture. In this role you’ll stay up to date on Apple products, purchase options, and sales processes, while handling sensitive information with