Customer Experience & Tech Solutions Specialist

Apple Inc.; Mission Viejo (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Apple Inc. in Mission Viejo, CA is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You’ll tailor recommendations, deliver exceptional customer service, and stay informed on product options to guide purchases.

The role emphasizes inclusion, teamwork, and curiosity to learn from colleagues and customers alike. The position involves dynamic scheduling, helping multiple customers, and contributing to a positive store environment focused on delivering the

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Reliably attend work as scheduled, in line with local laws and subject to accommodations.
• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Job description

Apple Inc. in Mission Viejo, CA is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You’ll tailor recommendations, deliver exceptional customer service, and stay informed on product options to guide purchases.

The role emphasizes inclusion, teamwork, and curiosity to learn from colleagues and customers alike. The position involves dynamic scheduling, helping multiple customers, and contributing to a positive store environment focused on delivering the