Retail Experience Specialist

Macy's; Lone Tree (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Macy's is hiring a Customer Experience Colleague to deliver exceptional service and personalized shopping experiences across in-store and online channels. You will collaborate with multiple departments, leverage fashion knowledge to recommend products, and support store operations to ensure a seamless customer journey.

Strong communication, flexibility to work varied shifts including weekends, and a customer-first mindset are essential to succeed in this role at Macy's.

Qualifications

• Flexibility to work days, evenings, weekends and holidays
• Excellent communication with customers, colleagues and supervisors
• Read and understand policies and safety rules in English
• Ability to engage customers and explain loyalty benefits
• Customer-focused with goal to meet daily sales targets

Responsibilities

• Create exceptional in-store and online shopping experiences for customers
• Provide personalized product recommendations based on fashion, fit and function
• Engage with customers, build relationships and promote loyalty programs
• Support floor readiness, merchandising setup, and daily opening/closing procedures
• Collaborate with store teams and brand partners to resolve issues and improve service

Skills

Customer service

Sales

Communication

Teamwork

Electronic devices handling

Tools

Cash register

Job description

Macy's is hiring a Customer Experience Colleague to deliver exceptional service and personalized shopping experiences across in-store and online channels. You will collaborate with multiple departments, leverage fashion knowledge to recommend products, and support store operations to ensure a seamless customer journey.

Strong communication, flexibility to work varied shifts including weekends, and a customer-first mindset are essential to succeed in this role at Macy's.