Retail Customer Experience Specialist

Macy's; Holyoke (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Macy's is seeking a Customer Experience Colleague to create personalized shopping experiences for customers across in-store and online channels. You will engage with shoppers, drive cross-category sales, and use digital tools to enhance the journey.

Collaborating with peers, store leaders, and brand partners, you will support floor readiness, event execution, merchandise setup, and opening/closing procedures while delivering high-caliber service with a positive attitude.

Qualifications

• Ability to communicate effectively with customers, co-workers and supervisors
• Comfort with reading and understanding employment policies in English
• Experience in achieving daily sales goals and delivering high-quality service
• Willingness to open credit accounts and explain loyalty benefits to customers

Responsibilities

• Engage with customers across in-store and online touchpoints to drive sales and enhance the experience
• Build customer relationships and support cross-category selling
• Support floor readiness, merchandise setup, and opening/closing procedures
• Promote loyalty benefits and explain programs to customers
• Collaborate with store leaders and brand partners to resolve issues and improve service

Skills

Communication skills

Team collaboration

Customer service

Adaptability

Tools

Cash register

Handheld devices

Job description

Macy's is seeking a Customer Experience Colleague to create personalized shopping experiences for customers across in-store and online channels. You will engage with shoppers, drive cross-category sales, and use digital tools to enhance the journey.

Collaborating with peers, store leaders, and brand partners, you will support floor readiness, event execution, merchandise setup, and opening/closing procedures while delivering high-caliber service with a positive attitude.