Personalized Shopping Experience Specialist

Macy's; Newport Beach (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Job summary

Macy's in the United States is seeking a Customer Experience Colleague to deliver personalized shopping experiences across in-store and online channels. You will engage customers, recommend products, and promote loyalty benefits while collaborating with peers, store leaders, and brand partners to drive sales and guest satisfaction.

You’ll support operations, merchandise presentation, and event execution, bringing a positive attitude and strong communication to a fast-paced team that values

Qualifications

• Flexible availability including evenings, weekends and holidays.
• Strong customer service and communication skills across in-store and online touchpoints.
• Ability to meet daily sales goals while delivering personalized service.
• Experience opening credit accounts and sharing loyalty benefits is a plus.
• Comfort with handling payments and using POS technology.

Responsibilities

• Provide personalized shopping experiences to customers.
• Engage shoppers, make product recommendations, and promote loyalty benefits.
• Collaborate with peers, store leaders and brand partners to drive sales.
• Support floor readiness, merchandise setup, and event execution.

Skills

Flexible hours

Customer service

Communication

Teamwork

Sales goals

Credit accounts

Loyalty programs

Tech-savvy

Fashion knowledge

POS experience

Tools

Cash register

Handheld devices

POS systems

Job description

Macy's in the United States is seeking a Customer Experience Colleague to deliver personalized shopping experiences across in-store and online channels. You will engage customers, recommend products, and promote loyalty benefits while collaborating with peers, store leaders, and brand partners to drive sales and guest satisfaction.

You’ll support operations, merchandise presentation, and event execution, bringing a positive attitude and strong communication to a fast-paced team that values