Retail Experience Specialist – Client-Focused

Macy's; Odessa (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program (EAP)

401(k) match

Paid time off

Eight paid holidays

Job summary

Macy's is seeking a Customer Experience Colleague to deliver personalized shopping experiences and drive cross-category sales. You will engage with customers across in-store and online touchpoints, make product recommendations, and use digital tools to enhance the customer journey.

Flexibility is needed for days, evenings, weekends, and holidays; strong communication and teamwork are essential as you support store operations and loyalty programs.

Qualifications

• Flexible availability including evenings, weekends and holidays.
• Ability to read and understand policies in English.
• Strong communication with customers and colleagues.
• Experience in selling or customer service preferred.
• Comfortable using electronic devices and POS systems.
• Ability to meet daily sales goals.

Responsibilities

• Engage customers with a warm welcome and build relationships.
• Provide tailored product recommendations.
• Maintain a shoppable floor and assist with merchandise moves.
• Promote loyalty benefits and open credit accounts.
• Support opening/closing procedures and store operations.

Skills

Customer service

Communication

Team collaboration

POS usage

Sales oriented

Tools

POS system

Job description

Macy's is seeking a Customer Experience Colleague to deliver personalized shopping experiences and drive cross-category sales. You will engage with customers across in-store and online touchpoints, make product recommendations, and use digital tools to enhance the customer journey.

Flexibility is needed for days, evenings, weekends, and holidays; strong communication and teamwork are essential as you support store operations and loyalty programs.