Personalized Shopping Experience Specialist

Macy's; Humble (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Macy's seeks a Customer Experience Colleague to create personalized shopping experiences and drive cross-category sales, both in-store and online. You will engage with shoppers, understand needs, and deliver tailored product recommendations while collaborating with peers and leaders to ensure a seamless customer journey.

A positive attitude and strong communication skills are essential; 2+ years of selling or customer experience preferred.

Qualifications

• Exhibits strong customer service approach and professional demeanor.
• Ability to upsell and cross-sell across product categories.
• Excellent verbal and written communication with customers and teammates.
• Works well in a team and adapts to changing priorities.

Responsibilities

• Create exceptional, personalized shopping experiences for customers across in-store and online channels.
• Engage shoppers, assess needs, and make tailored product recommendations.
• Drive cross-category sales to support overall business goals.
• Support operational excellence through floor readiness, merchandise setup, and opening/closing procedures.

Skills

Customer service

Sales

Communication skills

Teamwork

Adaptability

Job description

Macy's seeks a Customer Experience Colleague to create personalized shopping experiences and drive cross-category sales, both in-store and online. You will engage with shoppers, understand needs, and deliver tailored product recommendations while collaborating with peers and leaders to ensure a seamless customer journey.

A positive attitude and strong communication skills are essential; 2+ years of selling or customer experience preferred.