Customer Experience Specialist — Fashion & Service

Bloomingdale's Inc.; Arcadia (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's Inc. in California is seeking a Customer Experience Colleague to create exceptional, personalized shopping experiences for our customers.

You'll engage with shoppers across in-store and online touchpoints and drive cross-category sales to support business goals, leveraging fashion knowledge to tailor recommendations. You'll collaborate with store teams and brand partners daily, assist with merchandise setup, events, and opening/closing procedures, and build relationships with clients

Qualifications

• Flexible availability, including weekends and holidays.
• Must communicate effectively in English.
• At least 2 years of selling or customer experience preferred.

Responsibilities

• Create exceptional, personalized shopping experiences across in-store and online touchpoints.
• Engage with customers to understand needs and make tailored product recommendations.
• Collaborate with peers, store leaders, and brand partners across departments.
• Support floor readiness, merchandising, events, and opening/closing procedures.

Skills

Customer service

Sales experience

Communication skills

Tools

POS system

Handheld devices

Job description

Macy's Inc. in California is seeking a Customer Experience Colleague to create exceptional, personalized shopping experiences for our customers.

You'll engage with shoppers across in-store and online touchpoints and drive cross-category sales to support business goals, leveraging fashion knowledge to tailor recommendations. You'll collaborate with store teams and brand partners daily, assist with merchandise setup, events, and opening/closing procedures, and build relationships with clients