Retail Experience Leader & Front-End Coach

The TJX Companies, Inc.; Elk Grove (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) match

medical/dental/vision

Job summary

The TJX Companies, Inc. in Elk Grove, CA, is seeking a store leadership role to promote a superior customer experience and lead front-end associates.

You will guide POS coverage, mentor staff, and drive loyalty programs while ensuring safety and policy compliance. Ideal candidates have at least 1 year of retail experience and 6 months in a leadership role, with strong merchandising, communication, and organizational skills.

Qualifications

• 1 year retail experience and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multitasking

Communication

Organization

Training others

Team player

Leadership

Job description

The TJX Companies, Inc. in Elk Grove, CA, is seeking a store leadership role to promote a superior customer experience and lead front-end associates.

You will guide POS coverage, mentor staff, and drive loyalty programs while ensuring safety and policy compliance. Ideal candidates have at least 1 year of retail experience and 6 months in a leadership role, with strong merchandising, communication, and organizational skills.