Retail Experience Lead - WOW Service & Style

Kendra Scott; Colorado Springs (CO); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Kendra Scott in Colorado Springs is seeking a Key Holder to support the Store Leadership Team and deliver the WOW guest experience. You will assist with daily store operations, help train and motivate Stylists, and celebrate team successes while Upholding our culture of Family, Fashion and Philanthropy.

The role requires strong customer service, adaptability across Salesfloor, Color Bar, Events, and Back of House, and a schedule that includes evenings, weekends, and holidays.

Qualifikationen

• Retail experience or customer service experience required.
• Passion for providing exceptional customer service and developing customer relationships.
• Strong problem-solving skills and a positive attitude under pressure.
• Strong organizational and communication skills.
• Enthusiasm for fashion and helping others develop personal style with trends and looks.

Aufgaben

• You’re Customer Focused! Model and teach WOW service; ensure guests feel welcome and seen.
• Drive Results: learn to maximize store productivity and build guest connections.
• Build Networks: support brand awareness through philanthropic efforts and community initiatives.
• Instill Trust: uphold store safety, Asset Protection, and company policies.
• Communicate Effectively: educate guests on product details and make tailored suggestions.
• Be Nimble: flex across Salesfloor, Color Bar, Events, and Back of House.
• Collaborate: support the team to deliver WOW experiences for all guests.
• Take Action: resolve guest concerns promptly and pursue opportunities with energy and enthusiasm.
• Display Courage: set goals, provide feedback, and help others achieve greatness.

Kenntnisse

Customer service

Sales

Communication

Team leadership

Jobbeschreibung

Kendra Scott in Colorado Springs is seeking a Key Holder to support the Store Leadership Team and deliver the WOW guest experience. You will assist with daily store operations, help train and motivate Stylists, and celebrate team successes while Upholding our culture of Family, Fashion and Philanthropy.

The role requires strong customer service, adaptability across Salesfloor, Color Bar, Events, and Back of House, and a schedule that includes evenings, weekends, and holidays.