Retail Customer Experience Lead

The TJX Companies, Inc.; Wilmington (NC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision

Health savings account (HSA)

Life insurance

Paid holidays

Job summary

Marshalls at The TJX Companies, Inc. in Wilmington, NC seeks an enthusiastic associate to deliver excellent customer service and maintain a welcoming store environment.

You will lead front-end operations, train Associates, promote loyalty programs, and ensure adherence to policies while supporting merchandising and safety. This role offers a starting hourly pay and competitive benefits, with a flexible schedule including nights and weekends.

Qualifications

• Promotes excellent customer experience.
• Leads front-of-store team to deliver service excellence.
• Models integrity and maintains store standards.

Responsibilities

• Promotes a positive customer experience and loyalty programs.
• Oversees Associates at front of store and manages POS coverage.
• Trains and mentors Associates on front-end principles and customer personalization.
• Ensures tasks align with store plans and priorities.
• Communicates priorities and provides progress updates to management.

Skills

Customer service

Merchandising

Leadership

Training others

Communication

Team player

Multi-tasking

Flexibility

Job description

Marshalls at The TJX Companies, Inc. in Wilmington, NC seeks an enthusiastic associate to deliver excellent customer service and maintain a welcoming store environment.

You will lead front-end operations, train Associates, promote loyalty programs, and ensure adherence to policies while supporting merchandising and safety. This role offers a starting hourly pay and competitive benefits, with a flexible schedule including nights and weekends.