Retail Experience Lead — Coach, Inspire & Delight Customers

Skims; Oklahoma; On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

401(k) plan

Employee discount

Paid Time Off

Health, Dental, Vision, and Life 보험

Mental Health benefits

Paid Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS is seeking a Supervisor to lead a high-energy sales floor team at our 5th Avenue Flagship store. You will deliver warm, personalized service, coach team members, and drive daily results through zone management and performance coaching.

You will ensure operational excellence across opening/closing, cash handling, and store cleanliness, while maintaining brand standards and delivering an inclusive, customer-centric experience.

Qualifications

• Previous experience in a supervisory or management role in retail.
• Strong leadership, communication, and interpersonal skills.
• Ability to lead by example in a fast-paced environment.
• Ability to use sales data to improve team performance.
• Must be able to stand, move around store, and lift up to 40 pounds.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Retail leadership

Customer service

Communication

Sales data analysis

Team motivation

Job description

SKIMS is seeking a Supervisor to lead a high-energy sales floor team at our 5th Avenue Flagship store. You will deliver warm, personalized service, coach team members, and drive daily results through zone management and performance coaching.

You will ensure operational excellence across opening/closing, cash handling, and store cleanliness, while maintaining brand standards and delivering an inclusive, customer-centric experience.