Retail Customer Experience Leader (Full-Time)

SKIMS; Maryland; On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Generous employee discount

Paid Time Off

Health, Dental, Vision, Life Insurance

Mental Health benefits

Paid Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS is seeking a Supervisor to lead the sales floor, coach Team Members, and drive daily results. You will model customer-obsessed service, manage zone performance as Sales Floor Captain, and oversee opening/closing, cash handling, and store standards.

This role emphasizes leadership, inclusivity, and delivering exceptional shopping experiences. The position requires previous supervisory retail experience, strong communication, and the ability to move and lift items up to 40 pounds.

Qualifications

• Experience leading a retail team in fashion or related industry.
• Strong communication and interpersonal skills to coach and motivate the team.
• Ability to translate product features into customer benefits and drive sales.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, personalized service on the floor.
• Drive performance when assigned as Sales Floor Captain through zone management and coaching.
• Ensure daily tasks, cash handling, and store cleanliness with Operational Excellence.

Skills

Leadership

Customer service

Retail sales

Job description

SKIMS is seeking a Supervisor to lead the sales floor, coach Team Members, and drive daily results. You will model customer-obsessed service, manage zone performance as Sales Floor Captain, and oversee opening/closing, cash handling, and store standards.

This role emphasizes leadership, inclusivity, and delivering exceptional shopping experiences. The position requires previous supervisory retail experience, strong communication, and the ability to move and lift items up to 40 pounds.