Customer Experience Lead - Retail Store

Alliance Consumer Growth, LLC; Reading (Berks County); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive pay with bonus

401(k) plan

Employee discount

Paid Time Off

Health, Dental, Vision, Life Insurance

Mental Health benefits

Paid Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS is seeking a Supervisor to lead daily operations on the sales floor, coach Team Members, and uphold brand standards. You will drive performance, maintain product knowledge, and ensure exceptional customer experiences across shifts.

The role requires a passion for inclusion, strong communication, and the ability to act as a role model in a fast-paced retail environment. Open availability for evenings, weekends, and holidays is expected.

Qualifications

• Previous supervisory or management experience in retail.
• Passion for the SKIMS brand and mission to serve customers through innovation and inclusivity.
• Ability to lead by example and motivate a team in a fast paced environment.
• Excellent communication and interpersonal skills.
• Must be able to stand and be active for the full shift.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, personalized service on the floor.
• As Sales Floor Captain, drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and priorities meet Operational Excellence standards.
• Coach Team Members on selling, product knowledge, and styling to connect features to customer needs.
• Provide feedback and support growth moments, encouraging Learning Agility.
• Facilitate training and onboarding of new Team Members and reinforce standards and policies.
• Maintain product knowledge and support launches, restocks, and floor updates.
• Assist leadership in achieving store KPIs and drive results with the team.
• Monitor inventory, visual standards, and product availability throughout the day.
• Communicate openly to foster an inclusive culture and positive environment.
• Resolve customer issues with empathy, speed, and ownership.
• Support daily action plans, zone assignments, and shift recaps with Store/Assistant Leaders.

Skills

Retail Leadership

Customer Service

Communication

Team Collaboration

Job description

SKIMS is seeking a Supervisor to lead daily operations on the sales floor, coach Team Members, and uphold brand standards. You will drive performance, maintain product knowledge, and ensure exceptional customer experiences across shifts.

The role requires a passion for inclusion, strong communication, and the ability to act as a role model in a fast-paced retail environment. Open availability for evenings, weekends, and holidays is expected.