Retail Experience Lead

Apple Inc.; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Apple Inc. in San Francisco is seeking a Lead to support the Store Leadership team, empower team members, and deliver exceptional customer experiences.

You will organize the sales floor, communicate sales strategy, mentor peers, and ensure operational readiness for the store, including open/close processes and cash handling.

The role emphasizes inclusion and collaboration, using product knowledge to drive engagement and loyalty across the store.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.

Responsibilities

• Lead and mentor team members to deliver exceptional customer interactions.
• Organize the sales floor workflow and communicate with team and leadership.
• Drive customer engagement using product knowledge and services expertise.
• Support store leadership in operational readiness and store performance goals.
• Address time-sensitive questions and concerns, escalating as appropriate.

Skills

Leadership

Mentoring

Retail experience

Customer engagement

Communication

Organization

Job description

Apple Inc. in San Francisco is seeking a Lead to support the Store Leadership team, empower team members, and deliver exceptional customer experiences.

You will organize the sales floor, communicate sales strategy, mentor peers, and ensure operational readiness for the store, including open/close processes and cash handling.

The role emphasizes inclusion and collaboration, using product knowledge to drive engagement and loyalty across the store.