Retail Lead: Customer Experience & Team Builder

Apple Inc.; University Village (CA); On-site; USD 89,375,000 - 134,302,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Stock programs (RSU)

Discounted products and free services

Tuition reimbursement

Relocation assistance

Job summary

Apple Inc. in University Village Seattle, WA is seeking a Lead to mentor the team, drive customer engagement, and support the Store Leadership in operations.

You will organize the sales floor workflow, communicate the sales strategy to the team, and help energize, inform, and align team members on store goals and performance. This role emphasizes inclusive leadership and exceptional customer experiences.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.

Responsibilities

• Lead, act as a role model, mentor, and encourage customer engagement.
• Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.
• Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.
• Energize, inform, and align team members on store performance goals, priorities, and communication.
• Attend to time-sensitive team member feedback, questions, and concerns, and elevate issues to Store Leadership as appropriate.
• Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Job description

Apple Inc. in University Village Seattle, WA is seeking a Lead to mentor the team, drive customer engagement, and support the Store Leadership in operations.

You will organize the sales floor workflow, communicate the sales strategy to the team, and help energize, inform, and align team members on store goals and performance. This role emphasizes inclusive leadership and exceptional customer experiences.