Store Lead — Customer Experience & Mentorship

Apple Inc.; Los Angeles (CA); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounted products

Educational expense reimbursement

Possible discretionary bonuses or relo

Job summary

Apple Retail is seeking a Lead who will act as a role model, mentor the team, and drive customer engagement while leveraging product expertise to boost sales. You’ll organize the sales floor workflow, communicate sales strategies with leadership, and energize the team toward store goals.

You will handle cash procedures and be part of an inclusive environment to elevate every customer interaction. The role focuses on supporting the Store Leadership team, enabling the sales team, and spending most

Qualifications

• Be available to work a schedule based on business needs including nights, weekends, and holidays.
• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.

Responsibilities

• Lead, act as a role model, mentor, and encourage customer engagement.
• Use Apple product and services expertise to drive customer engagement and sales.
• Organize people and the sales floor workflow to optimize the customer experience.
• Ensure store communication of sales strategy with leadership and timely execution.
• Energize and align team on store performance goals and priorities.
• Address time-sensitive feedback and escalate issues to Store Leadership as appropriate.
• Oversee opening/closing procedures, cash management, and overrides.
• Provide customer service and support across store areas.
• Contribute to an inclusive environment by respecting differences and inclusion.

Skills

Retail leadership

Customer engagement

Team mentoring

Job description

Apple Retail is seeking a Lead who will act as a role model, mentor the team, and drive customer engagement while leveraging product expertise to boost sales. You’ll organize the sales floor workflow, communicate sales strategies with leadership, and energize the team toward store goals.

You will handle cash procedures and be part of an inclusive environment to elevate every customer interaction. The role focuses on supporting the Store Leadership team, enabling the sales team, and spending most