Store Manager - Lead Teams, Elevate Customer Experience

Apple Inc.; Cupertino (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Apple Inc. in Cupertino invites you to join as SA-Manager, where you lead, coach, and develop a team delivering exceptional customer experiences across the store. You’ll actively participate in floor leadership to meet performance goals and business priorities.

The role focuses on recruiting and training, maintaining policies, and fostering an inclusive, high-performing environment. You’ll collaborate with partners to drive Apple’s goals while keeping the customer at the center.

Qualifications

• Retail leadership experience required.
• Proven ability to recruit, train and retain diverse teams.
• Strong communication and customer service focus.
• Ability to translate goals into store strategies.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Leadership

Customer service

Retail management

People development

Job description

Apple Inc. in Cupertino invites you to join as SA-Manager, where you lead, coach, and develop a team delivering exceptional customer experiences across the store. You’ll actively participate in floor leadership to meet performance goals and business priorities.

The role focuses on recruiting and training, maintaining policies, and fostering an inclusive, high-performing environment. You’ll collaborate with partners to drive Apple’s goals while keeping the customer at the center.