Hybrid Customer Experience Specialist: Billing & Tech

Pencor Services, Inc.; Ephrata (Lancaster County); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Hybrid Customer Experience Specialist to build trusted relationships with customers in a busy retail and telephone environment. You will help customers with billing, product information, and technical questions while delivering friendly, practical support.

You’ll work Sunday-Thursday 8AM-5PM with initial training spanning 11 weeks, including home, Lehighton and local office sessions. A positive attitude and strong communication are essential.

Qualifications

• High School Diploma or G.E.D required.
• Residency in Pennsylvania required.
• Strong communication and basic computer skills required.
• Willingness to work in a team environment.

Responsibilities

• Provide billing, troubleshooting, retention and sales support to customers.
• Resolve technical issues in a single interaction with clear guidance.
• Educate customers on product features and promote self-service options.
• Match products to customers through upgrades or swaps.
• Handle cash and deposits accurately.
• Maintain clean, well-stocked store area and support store operations.
• Other duties as assigned.

Skills

Excellent communication

MS Office

Outlook

Team player

Bilingual Spanish

Education

High School Diploma or G.E.D

Tools

Outlook

Microsoft Office Programs

Job description

Blue Ridge Communications is seeking a Hybrid Customer Experience Specialist to build trusted relationships with customers in a busy retail and telephone environment. You will help customers with billing, product information, and technical questions while delivering friendly, practical support.

You’ll work Sunday-Thursday 8AM-5PM with initial training spanning 11 weeks, including home, Lehighton and local office sessions. A positive attitude and strong communication are essential.