Hybrid Customer Experience Specialist – Tech & Billing

Pencor Services, Inc.; Stroudsburg (Monroe County); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist to deliver exceptional service over phone, chat and email. The role involves helping customers with billing, installation, and product questions while maintaining high satisfaction.

Training begins soon, with in-office days per month tied to metrics and performance. The ideal candidate has strong communication skills, is comfortable in a busy contact center, and capable of traveling to Lehighton as needed for hands-on

Qualifications

• HS Diploma or GED required.
• Residency in Pennsylvania required.
• Valid PA Driver's License with good driving record.
• Previous customer service and/or sales experience is a plus.
• Bilingual Spanish a plus.
• Working knowledge of Microsoft Office and Outlook.

Responsibilities

• Provide support to customers for billing, repair, retention and sales calls.
• Troubleshoot and resolve technical problems and general account inquiries via phone/online.
• Educate customers about features/benefits and promote self-service options.
• Explain account details with focus on first-call resolution.
• Resolve complaints with empathy and professionalism.
• Act as product consultant and identify buying signals.

Skills

Customer service

Communication

Troubleshooting

Multitasking

Spanish language

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist to deliver exceptional service over phone, chat and email. The role involves helping customers with billing, installation, and product questions while maintaining high satisfaction.

Training begins soon, with in-office days per month tied to metrics and performance. The ideal candidate has strong communication skills, is comfortable in a busy contact center, and capable of traveling to Lehighton as needed for hands-on