Remote Customer Experience Pro - Billing & Support

Pencor Services, Inc.; Lehighton (Carbon County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications seeks a Customer Experience Specialist to assist customers by phone and in person, delivering a friendly, knowledgeable experience. You will educate customers on services, resolve billing or installation questions, and promote self-service options while maintaining product knowledge.

The role requires PA residency, a valid PA driver’s license, and the ability to multitask in a busy contact center.

Qualifications

• High school diploma or GED required.
• Residence in Pennsylvania is required.
• Valid PA driver's license with good record.
• Prior customer service experience preferred.
• Bilingual Spanish a plus.
• Excellent communication skills and ability to multitask.

Responsibilities

• Provide support to customers for billing, service, and account inquiries.
• Troubleshoot technical issues and guide customers with clear, concise directions.
• Educate customers on product features and self-service options.
• Own customer interactions to achieve first-call resolution.
• Address complaints with empathy and problem-solving.

Skills

Customer service

Sales experience

Bilingual Spanish

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications seeks a Customer Experience Specialist to assist customers by phone and in person, delivering a friendly, knowledgeable experience. You will educate customers on services, resolve billing or installation questions, and promote self-service options while maintaining product knowledge.

The role requires PA residency, a valid PA driver’s license, and the ability to multitask in a busy contact center.