Retail Engagement Lead | Customer Experience & Training

The TJX Companies, Inc.; Beaverton (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation support

Bereavement leave

401(k) associate contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

HomeGoods at The TJX Companies, Inc. is seeking a frontline leadership role to promote a highly-satisfied customer experience and drive loyalty. You will train Associates, manage registers, and enforce policy with integrity while coordinating coverage across the store floor.

Ideal candidates are skilled in customer service, teamwork, and mentorship, with the ability to lift merchandise and handle money. Flexible scheduling, including evenings and weekends, is required.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills and customer service.
• Able to lift heavy merchandise with/without accommodations.
• Able to train and provide direction to others.
• Able to run a register and handle money.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors all Associates on Policies and Procedures.
• Maintains cash controls including change fund.
• Assigns registers and coordinates breaks for frontline coverage.
• Maintains cleanliness, recovery, and organizational standards.

Skills

Excellent interpersonal skills

Exceptional customer service

Team player

Able to lift heavy merchandise

Train and mentor others

Run a register / handle money

Flexible schedule including evenings &

Education

High School graduate or equivalent

Job description

HomeGoods at The TJX Companies, Inc. is seeking a frontline leadership role to promote a highly-satisfied customer experience and drive loyalty. You will train Associates, manage registers, and enforce policy with integrity while coordinating coverage across the store floor.

Ideal candidates are skilled in customer service, teamwork, and mentorship, with the ability to lift merchandise and handle money. Flexible scheduling, including evenings and weekends, is required.