Retail Frontline Engagement & Training Lead

The TJX Companies, Inc.; Lincoln (NE); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a Frontline Associate for HomeGoods in the USA. The role focuses on delivering a highly satisfactory customer experience, promoting loyalty, and supporting on-floor operations. A strong team player is essential to thrive in a fast-paced retail environment.

The position requires the ability to train associates, manage register transactions, and uphold cash controls and store policies while contributing to merchandising standards and loss prevention efforts.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a "Highly-Satisfied" customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Trains and mentors all Associates on Policies and Procedures
• Maintains and monitors cash controls including change fund
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Adheres to all labor laws and meal and break period policies
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures

Skills

Customer service

Teamwork

Interpersonal skills

Flexible schedule

Education

High School diploma or equivalent

Tools

Cash register

Job description

The TJX Companies, Inc. is seeking a Frontline Associate for HomeGoods in the USA. The role focuses on delivering a highly satisfactory customer experience, promoting loyalty, and supporting on-floor operations. A strong team player is essential to thrive in a fast-paced retail environment.

The position requires the ability to train associates, manage register transactions, and uphold cash controls and store policies while contributing to merchandising standards and loss prevention efforts.