Retail Customer Experience Associate

The TJX Companies, Inc.; West Fargo (ND); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) matching contributions

Health insurance

Job summary

HomeGoods at The TJX Companies, Inc. is seeking team members to deliver a highly satisfied customer experience across our store environment. You will embody customer experience principles, maintain cleanliness, and support store operations.

The role may be cross-trained to assist in multiple areas to meet business needs. Responsibilities include modeling customer service, promoting loyalty programs, processing sales and returns, and upholding merchandising standards.

Qualifications

• Customer service experience and ability to engage with customers.
• Flexible schedule to meet business needs.
• Strong communication and organizational skills.
• Ability to multi-task and adapt to changes.
• Ability to lift heavy objects with or without accommodation.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multi-tasking

Adaptability

Lifting ability

Teamwork

Retail experience preferred

Job description

HomeGoods at The TJX Companies, Inc. is seeking team members to deliver a highly satisfied customer experience across our store environment. You will embody customer experience principles, maintain cleanliness, and support store operations.

The role may be cross-trained to assist in multiple areas to meet business needs. Responsibilities include modeling customer service, promoting loyalty programs, processing sales and returns, and upholding merchandising standards.