Frontline Customer Service Leader - Elevate Experience

The TJX Companies, Inc.; North Carolina; On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health care benefits

Job summary

HomeGoods at The TJX Companies, Inc. is seeking a frontline associate to promote a highly-satisfied customer experience and drive loyalty through store initiatives.

The role involves mentoring Associates, managing register transactions, and ensuring frontline operations run smoothly. The candidate should be able to work evenings and weekends, lift heavy merchandise, and maintain high standards of service and compliance with company policies.

Qualifications

• High School graduate or equivalent preferred.
• Flexible schedule including evenings and weekends.
• Able to work as a team member with strong customer focus.
• Excellent interpersonal and customer service skills.
• Able to run a register and handle money.

Responsibilities

• Promotes a Highly-Satisfied customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on policies and procedures.
• Maintains cash controls and handles transactions accurately.
• Ensures store frontline is clean, organized, and safe.
• Assigns registers and coordinates breaks for coverage.
• Complies with labor laws and company policies.

Skills

Excellent interpersonal skills

Exceptional customer service

Lift heavy merchandise

Train others

Cash handling

Teamwork

Education

High School diploma or equivalent

Job description

HomeGoods at The TJX Companies, Inc. is seeking a frontline associate to promote a highly-satisfied customer experience and drive loyalty through store initiatives.

The role involves mentoring Associates, managing register transactions, and ensuring frontline operations run smoothly. The candidate should be able to work evenings and weekends, lift heavy merchandise, and maintain high standards of service and compliance with company policies.