Retail Dept Manager — Sales & Customer Experience Lead

Michaels; Westwood (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Benefits package

Job summary

Michaels in Westwood, MA is seeking a Sales Manager to lead a high-performing selling culture stores-wide and to drive strong sales and outstanding customer experiences. You will oversee front-end and service operations, coach the team, and ensure brand standards and SOPs are followed.

You will manage MOD coverage, POS usage, and loyalty programs while promoting asset protection and omni-channel fulfillment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations, ensuring selling behaviors and brand standards.
• Coach team to deliver exceptional customer experiences and drive conversion.
• Provide Manager-on-Duty coverage and maintain store leadership and service standards.
• Oversee POS and Self-Checkout usage to support smooth transactions.
• Promote loyalty programs and protect assets while driving omni-channel fulfillment.

Skills

Retail leadership

Customer service

Operations management

POS systems

Staff coaching

Job description

Michaels in Westwood, MA is seeking a Sales Manager to lead a high-performing selling culture stores-wide and to drive strong sales and outstanding customer experiences. You will oversee front-end and service operations, coach the team, and ensure brand standards and SOPs are followed.

You will manage MOD coverage, POS usage, and loyalty programs while promoting asset protection and omni-channel fulfillment.