Store Sales & Customer Experience Manager

The Michael's Companies; West Deptford Township (NJ); On-site; USD 23,074 - 31,133; Full time

Benefits offered by this job

Employee discounts

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Job summary

The Michaels Companies in West Deptford, NJ is seeking a Sales Manager to lead a high-performing selling culture across the store. You will drive sales, customer engagement, and service quality while overseeing front-end operations, POS systems, and in-store programs.

Responsibilities include coaching teams, managing SOP compliance, and championing loyalty and protection services. Availability for nights, weekends, and early mornings is required to ensure omni-channel execution and store success.

Qualifications

• 3+ years of retail leadership experience.
• Experience supervising store operations and staff.
• Strong customer service and sales coaching skills.

Responsibilities

• Assist Store Manager in enforcing SOPs and company policies.
• Lead front-end and service operations to achieve KPIs.
• Coach team on customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and maintain store standards.
• Oversee POS and Self-Checkout accuracy and customer support.
• Promote Loyalty Rewards and protection plan offerings.
• Drive omni-channel initiatives like BOPIS and Same Day Delivery.

Skills

Retail leadership

POS systems

Tools

POS systems

Job description

The Michaels Companies in West Deptford, NJ is seeking a Sales Manager to lead a high-performing selling culture across the store. You will drive sales, customer engagement, and service quality while overseeing front-end operations, POS systems, and in-store programs.

Responsibilities include coaching teams, managing SOP compliance, and championing loyalty and protection services. Availability for nights, weekends, and early mornings is required to ensure omni-channel execution and store success.