Retail Dept Lead: Train, Mentor & Drive Customer Experience

Floor & Decor; Chandler (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Medical, dental, vision insurance

Job summary

Floor & Decor is hiring a role focused on training and developing Product Sales Specialists to ensure customers receive exceptional service and accurate product information. You will drive basic retail principles and supervise merchandise, pricing and display standards to support sales.

Responsibilities include staff development, completing certifications, and maintaining safe, organized showroom floors while engaging customers with knowledgeable guidance on products and installations.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task and thrive in a fast-paced environment.

Responsibilities

• Lead and develop Product Sales Specialists.
• Deliver outstanding customer service and product information.
• Ensure proper merchandising, pricing and department organization.
• Complete certification courses for product specialists and maintain safety protocols.

Skills

Customer service

Communication skills

Multi-tasking

Fast-paced environment

Education

High School Diploma or GED

Tools

Forklift certification

POS system

Job description

Floor & Decor is hiring a role focused on training and developing Product Sales Specialists to ensure customers receive exceptional service and accurate product information. You will drive basic retail principles and supervise merchandise, pricing and display standards to support sales.

Responsibilities include staff development, completing certifications, and maintaining safe, organized showroom floors while engaging customers with knowledgeable guidance on products and installations.