Retail Department Lead & Training Coach

Floor & Decor Holdings Inc.; Mesquite (TX); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee stock purchase plan

Job summary

Floor & Decor Holdings Inc. is seeking a coordinator to train and develop Product Sales Specialists and ensure customers have a positive shopping experience through exceptional service and accurate product knowledge.

You will lead certification, maintain merchandising standards, assist customers, process transactions, and support store operations. The role emphasizes teamwork and a strong work ethic in a fast-paced retail environment.

Qualifications

• High School Diploma or GED with 1 year of customer service/sales experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced retail environment.

Responsibilities

• Lead and train product sales specialists to deliver high customer service.
• Demonstrate merchandising, pricing, and inventory accuracy.
• Assist customers with product questions and selections.
• Process check-out, refunds, and exchanges per guidelines.
• Provide signage, pricing, and cashier procedures.

Skills

Customer service experience

Communication skills

Multi-tasking

Education

High School Diploma or GED

Tools

POS system

Job description

Floor & Decor Holdings Inc. is seeking a coordinator to train and develop Product Sales Specialists and ensure customers have a positive shopping experience through exceptional service and accurate product knowledge.

You will lead certification, maintain merchandising standards, assist customers, process transactions, and support store operations. The role emphasizes teamwork and a strong work ethic in a fast-paced retail environment.