Retail Department Manager — Lead Sales & Service

Michaels Stores; Tulsa (OK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Tuition assistance

Job summary

Michaels Stores in Tulsa seeks a Sales Manager to drive a high-performing selling culture and lead front-end operations. You will coach staff, uphold brand standards, and ensure exceptional customer experiences across daily store activities.

The role emphasizes coaching, SOP adherence, and achieving KPIs through effective leadership, with schedule requirements including nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead front-end and service operations to ensure consistent selling behaviors and brand standards.
• Coach and develop team members through structured onboarding and ongoing training.
• Provide Manager-on-Duty coverage and maintain floor leadership and operational continuity.
• Drive sales and KPI achievement through customer-focused coaching and effective day-to-day execution.
• Oversee store programs (BOPIS, Same Day Delivery, loyalty) and ensure smooth omni-channel service.

Job description

Michaels Stores in Tulsa seeks a Sales Manager to drive a high-performing selling culture and lead front-end operations. You will coach staff, uphold brand standards, and ensure exceptional customer experiences across daily store activities.

The role emphasizes coaching, SOP adherence, and achieving KPIs through effective leadership, with schedule requirements including nights, weekends, and early mornings.