Retail Department Leader — Operations & Customer Experience

Kroger Family of Companies; Portland (OR); On-site; USD 52,000 - 82,000; Full time

Job summary

Kroger Family of Companies in Portland, OR is seeking an experienced store management professional to assist in department oversight, maximize financial opportunities, and stand in for the store manager when needed. Demonstrate the company's core values of respect, honesty, integrity, inclusion, and safety.

This role collaborates with associates to ensure customer service excellence, compliance with policies, and efficient operations across daily tasks from merchandising to safety.

Qualifications

• High school diploma or GED with retail experience.
• Minimum 18 years old (19 in Alaska).
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to travel independently on a rare basis.
• Maintain confidentiality and accuracy.
• Familiarity with industry/technical terms/processes.
• Ability to work within set time frames and fixed deadlines.
• Ability to continue education.
• Valid driver's license.

Responsibilities

• Sell products to customers; perform cashier functions.
• Maintain compliance with store standards and corporate policies.
• Verify ads are in stock and perform ad audits.
• Process and file mail.
• Maintain compliance with RMS procedures.
• Participate in shrink control and EAS standards.
• Maintain awareness of overstock/understock conditions.
• Follow up on daily tours.
• Verify daily follow up of Time and Attendance.
• Maintain awareness of daily sales.
• Identify and take action on maintenance/repair needs.
• Respond to customer comments/requests; complete incident reports.
• Process salvage and donations; complete callbacks/credits.
• Access online sales information; process Intersections Transfers.
• Promote and follow Company initiatives.
• All store management work with associates to keep common areas inviting.

Skills

Customer service

Attention to detail

Time management

Confidentiality

Adaptability

Education

High school diploma or GED

Minimum age 18 (19 in Alaska)

Job description

Kroger Family of Companies in Portland, OR is seeking an experienced store management professional to assist in department oversight, maximize financial opportunities, and stand in for the store manager when needed. Demonstrate the company's core values of respect, honesty, integrity, inclusion, and safety.

This role collaborates with associates to ensure customer service excellence, compliance with policies, and efficient operations across daily tasks from merchandising to safety.