Garden Center Dept Lead: Customer Experience & Ops

Kroger Family of Companies; Scappoose (OR); On-site; USD 21,000 - 34,000; Full time

Job summary

Kroger Family of Companies in Oregon is seeking a dedicated department supervisor to lead a store department, deliver excellent customer service, and drive sales through effective merchandising and team leadership.

You will schedule staff, monitor inventory, train associates, ensure compliance with health and safety standards, and maintain a welcoming environment where customers feel valued. The role requires strong communication, basic math, and the ability to stay calm under pressure.

Qualifications

• Effective communication with customers and teammates.
• Basic math for shelf labeling and transactions.
• Ability to stay composed in busy store periods.
• Sufficient physical stamina for stocking and standing.
• Must be 18 years or older.

Responsibilities

• Develop adequate scheduling to balance customer volume with associate needs.
• Adhere to all local, state and federal health and civil codes.
• Create an environment that enables customers to feel welcome and appreciated.
• Gain knowledge of products and respond to questions with recommendations.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.

Skills

Effective communication

Basic math

Stress management

Physical stamina

Age 18+

Education

High school diploma or equivalent

Job description

Kroger Family of Companies in Oregon is seeking a dedicated department supervisor to lead a store department, deliver excellent customer service, and drive sales through effective merchandising and team leadership.

You will schedule staff, monitor inventory, train associates, ensure compliance with health and safety standards, and maintain a welcoming environment where customers feel valued. The role requires strong communication, basic math, and the ability to stay calm under pressure.