Customer Experience Specialist

Kroger Family of Companies; Portland (OR); On-site; USD 19,286,000 - 26,174,000; Full time

Job summary

Kroger Family of Companies in Portland, OR is seeking a front-line associate to create an outstanding customer experience through service, maintain a safe, clean environment, and support department managers in achieving sales and profit goals.

You will answer questions about products, help customers find items, promote specials, and model the company values of respect, integrity and safety while assisting with inventory and loss prevention.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math; counting, addition, and subtraction.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of Drug GM and Home specials
• Recommend Drug GM and Home items to customers to ensure they get the products they want and need
• Review “sell by” dates and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Stress management

Communication skills

Basic math

Job description

Kroger Family of Companies in Portland, OR is seeking a front-line associate to create an outstanding customer experience through service, maintain a safe, clean environment, and support department managers in achieving sales and profit goals.

You will answer questions about products, help customers find items, promote specials, and model the company values of respect, integrity and safety while assisting with inventory and loss prevention.