Retail Department Leader - Guest Service & Team Growth

Uncharted; Geneva (IL); On-site; USD 30,000 - 37,000; Full time

Job summary

The Paper Store in Geneva, IL is seeking a Department Manager to provide an outstanding customer experience using the GUEST service approach. You will build and lead high-performing teams, manage payroll, train staff, and uphold visual and operational standards.

Responsibilities include coaching employees, ensuring brand standards, and driving sales through effective leadership and customer engagement. This is a full-time, on-site role with opportunities to contribute to store success and

Qualifications

• Previous experience in specialty retail is preferred.
• Ability to multi-task while assisting customers.
• Proficient in Microsoft Office and POS systems.

Responsibilities

• Greet and assist customers with enthusiasm and product knowledge.
• Train and motivate staff; lead by example to deliver World Class Service.
• Open and close the store, manage sales floor operations, and schedule breaks.

Skills

Customer service

Leadership

Sales

Tools

Microsoft Office

POS Systems

Job description

The Paper Store in Geneva, IL is seeking a Department Manager to provide an outstanding customer experience using the GUEST service approach. You will build and lead high-performing teams, manage payroll, train staff, and uphold visual and operational standards.

Responsibilities include coaching employees, ensuring brand standards, and driving sales through effective leadership and customer engagement. This is a full-time, on-site role with opportunities to contribute to store success and