GUEST Service Department Manager

The Paper Store; Lynnfield (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Paper Store is seeking a Department Manager to lead a high-performing team in a fast-paced retail environment. You will drive sales, uphold The Paper Store standards, and coach staff on service excellence.

You will build customer loyalty, ensure accurate POS operations, and coordinate with visual merchandisers and district leaders to execute promotions and store plans. Integrity and strong communication are essential.

Qualifications

• Previous experience in specialty retail is preferred.
• Ability to multi-task while attending to customers.
• Flexible schedule including nights, weekends, and holidays.
• Ability to lift and mobilize up to 50 lbs. with proper technique.

Responsibilities

• Greet and welcome every customer warmly, delivering World Class Service.
• Explain product features and benefits by using in-depth knowledge.
• Lead and motivate the team to achieve sales goals and maintain visual standards.
• Open/close the store, manage POS and sales floor operations, and coordinate breaks.
• Train staff in all areas of the store and cross-train across departments.
• Collaborate with Visual Merchandiser, District Manager and corporate partners.

Tools

Microsoft Office

POS Systems

Job description

The Paper Store is seeking a Department Manager to lead a high-performing team in a fast-paced retail environment. You will drive sales, uphold The Paper Store standards, and coach staff on service excellence.

You will build customer loyalty, ensure accurate POS operations, and coordinate with visual merchandisers and district leaders to execute promotions and store plans. Integrity and strong communication are essential.